F.A.Q

We know that there is always this fear when shopping online. That is why for each item you will find a size guide and our advice "Choose your usual size" or "Choose a size larger/smaller than your usual size".

1.Check your spam/junk mail.
2.Check if your bank account has been debited.

If it has, it means that your order has been taken into account, but the email address provided is incorrect (typographical error or server problem). Contact us by email, indicating your first name, last name and order date, so that we can update your email address and resend your order confirmation.
If your bank account has not been debited, it means that your order has not been placed. We invite you to iron it out.

You have 24 hours to cancel or modify your order.

Please note: if your delivery method is "Express Delivery", the cancellation/modification period is 6 hours.

Write to us:
support@ink-pod.com

After these deadlines, we will no longer be able to modify or cancel your order.

Once you have placed your order you will receive a confirmation email (remember to check your spam). If you have not received it, please email us so we can help you: support@ink-pod.com

Enter the discount code in the designated field during the checkout process to apply the discount to your customized order.

We accept credit cards: Visa, Mastercard, American Express,Paypal, as well as payments via Apple Pay, Google Pay, and other selected payment gateways.

Yes, our website uses SSL encryption to ensure the security of your payment information.

Payment will be debited within 24 hours after order confirmation.

If your payment was declined, please check if your card is one of the card types accepted on our website: Carte Bleue, Visa or Mastercard. If this is the case, only your banking institution can explain the reason for the decline.

Go to the following section: Track My Order

Go to the following section: About Shipping

Please email us so we can help you: support@ink-pod.com

Returning an item is simple and can be done in just a few clicks. Visit our Returns and Refunds page to learn more about the process.

Report your defective merchandise within up to 5 days via the Return Portal
- Select reason "Defective Received"
- Attach the following 3 mandatory photos:
Photo #1: Item received clearly showing damage.
Photo #2: Envelope/package and clear shipping label
Photo #3: Item received (Photo 1) next to shipping label (Photo 2)

No, once the tags are removed the item will be considered worn and therefore not eligible for return.

Return requests may be denied if the item does not meet our return policy criteria, such as being personalized, customized, or damaged due to misuse or improper handling. Please refer to our return policy for more information on ineligible returns.