Shipping

Made-to-Order, Delivered with Care

Every Ink-Pod item is custom-made for you. We balance craftsmanship and reliable delivery so your gift arrives perfectly.

  • Quality First: Each order is checked before shipping.
  • Transparent Tracking: Real-time updates after dispatch.
  • Responsive Support: Email or WhatsApp anytime.
Track My Order support@ink-pod.com | WhatsApp: +1-931-262-6820

Processing Time

Each order is crafted and inspected before handoff to the carrier.

  • Regular orders: within 24 business hours.
  • Custom or complex items: 1–2 business days.
  • Holiday peaks: slight extensions may occur.

Important: Total delivery time = Production time + Shipping time.
Average shipping time is 2–5 business days after dispatch. During peak seasons, delivery may extend—rarely up to 10 days.

Need to change address or personalization? Contact us within 12 hours after purchase.

Estimated Shipping Time (Business Days)

Standard Shipping

  • United States: 6–9
  • Europe: 6–10
  • Australia: 6–9
  • Canada: 9–12
  • New Zealand: 8–10
  • Brazil: 15–25
  • Japan: 4–6
  • Other regions: 12–30

Express Shipping

  • United States: 2–3
  • Europe: 3–5
  • Australia: 3–5
  • Canada: 3–5
  • New Zealand: 3–5
  • Brazil: 5–7
  • Japan: 3–5
  • Other regions: 5–7

Transit times exclude production. Customs, weather, or peak-season may add time.

Duties & Taxes

Orders ship DDU (Delivery Duty Unpaid). Any import duties/taxes are collected by your local customs or carrier upon arrival.

We can’t mark as gifts or under-declare value.

Address Tips

  • Include full name, street/house number, city, state/province, postal code, phone.
  • Use English or clear Latin characters to avoid sorting delays.
  • For apartments: add building/unit and entry codes if needed.
  • P.O. Boxes & remote areas may need extra time or fees.

Frequently Asked

When will I get tracking?

We email tracking once your parcel leaves our facility. Check anytime via Track My Order.

Tracking hasn’t updated?

Gaps are normal during air line-haul or customs. If no update for 7 + days, contact us and we’ll follow up with the carrier.

Peak-season delays

Processing & transit may extend during major holidays. Please order early.

Wrong/incomplete address

Tell us within 12 hours after purchase. After dispatch, rerouting depends on carrier policy and may incur fees.

Lost or damaged package

Send your order number & photos. We’ll verify with the carrier and arrange a replacement or refund.

Need help?

Email support@ink-pod.com or WhatsApp +1-931-262-6820.

US Office: 230 Centerpoint Blvd, New Castle, DE 19720

Hong Kong Office: Rm 03, 24/F, Ho King Comm CTR, Kowloon, Hong Kong