F.A.Q

Every item is printed/embroidered just for you after purchase. We verify your design, produce it, quality-check, then ship it with tracking.

Yes — please contact us within 12 hours after placing the order. Once production starts or the parcel ships, changes or rerouting depend on the carrier and may incur fees.

Free cancellation within 12 hours. After production begins, we’re unable to cancel custom items. For non-custom accessories, contact us and we’ll check the status.

Yes. Add a note at checkout; we do not include price invoices in the parcel by default.

See the full table on our Shipping Policy page. Express options are available for many destinations.

We email tracking once your parcel leaves our facility. You can check status anytime via Track My Order.

Short gaps can occur during air line-haul or customs scans. If there’s no update for 7+ days, contact us and we’ll follow up with the carrier.

Yes — check the size chart on each product page. If you need help picking a size, message us with height/weight and fit preference.

Turn inside out, cold wash, gentle cycle, do not bleach, tumble dry low or hang dry, avoid ironing directly on the print.

We ship to most countries. Remote areas and P.O. Boxes may require extra time or special services. Some express options may be unavailable for P.O. Boxes.

Please include full name, house number, street, city, state/province, postal code and phone. Use English or clear Latin characters.

Orders ship DDU (Delivery Duty Unpaid). Import duties/taxes, if any, are collected by your local customs or last-mile carrier upon arrival.

We’re sorry! Send photos and your order number to support@ink-pod.com. We’ll verify and arrange a replacement or refund swiftly.

Because custom items are made just for you, returns for change-of-mind are not available. If there’s a quality or production issue, we’ll remake or refund — see Replacement & Refund.

If your tracking shows no movement for an extended period or is marked lost by the carrier, contact us. We’ll investigate and make it right with a replacement or refund.

Enter your code at checkout before payment. Most promotions can’t be combined; if a code fails, reach out and we’ll help.

Yes — email your brief (quantity, deadline, design needs) and we’ll propose timelines and pricing.

Email support@ink-pod.com or WhatsApp +1-931-262-6820. Business hours: Mon–Fri.